Frequently asked questions
Below you find a list with the most frequently asked questions. Did you not find the answer to your question? Ask your question then via +31(0)628522363 or via email@example.com.
Who can register as a customer with Essentialistics?
In the Essentialistics wholesale webshop, we only sell to businesses. If you have a unique company number and VAT number, you can request an account. If there is not yet a point of sale with exclusivity nearby, then your account will be approved within 1-2 days.
Are you a private customer? Then you can shop at one of our points of sale.
How can I create an account?
Press the figure at the top right of our website and then choose "sign up". Fill in all your details on the registration form and check these details carefully. If everything is correct and complete, then you can submit the form.
Once your application has been received by us, it will be assessed within 1-2 working days. If all details are correct and we do not yet have a point of sale with exclusivity nearby, your account will be approved.
I have created an account, can I start shopping right away?
After you have created an account, we will check your request. In most cases, this happens within one working day. If everything is correct and we do not yet have a point of sale with exclusivity nearby, you will receive an e-mail from us after which you can log in to our website. All prices are now visible and you can manage your account details via your account.
I forgot my password. What now?
I want to change my account information. How can I do that?
How do I place an order with Essentialistics?
Before you can place an order at our online wholesale shop, you must first log in with your business account. Do you not have an account yet? You can request one here.
You place the desired item in your digital shopping cart via the "add to cart" button. Are you done shopping? Then click on the shopping cart at the top right. You will then see an overview of your order. Check your details and change them if necessary. Finally, choose the desired shipping and payment method and complete your order. After payment, you will receive a confirmation of your order by e-mail.
I have not received an order confirmation. What now?
You will receive an order confirmation immediately after placing your order. Did you not receive an e-mail? Please check your unwanted mail (spam) first. If you have not received an e-mail, something may have gone wrong. Please contact our customer service at +31(0)628522363 or firstname.lastname@example.org.
Can I still change my address?
Unfortunately, our system cannot make changes to orders once they have been placed. We would therefore like to emphasize that you should always check whether you have entered the correct personal details before finalizing your order.
Can I still change/cancel my order?
Unfortunately, it is not possible to change or cancel an order. This means that it is important that you always check your order carefully before finalizing your order.
Does Essentialistics offer exclusivity to its points of sale?
We offer exclusivity for our physical points of sale if you buy directly from us (so not via a wholesale platform such as Ankorstore or Orderchamp). If you want exclusivity, you are obliged to purchase (part of) the new collection each season (per half year) with a total value of €500 excl. VAT. Depending on the size of the city/village and the number of inhabitants (and if relevant tourists), you will get exclusivity for (a part of) a certain city/village.
Webshops and physical points of sale that you can only visit by appointment (such as beauty salons and hairdressers) are excluded from exclusivity.
If you do not meet the minimum order value for exclusivity for a season, the exclusivity will automatically expire.
What is the minimum order amount at Essentialistics?
The minimum order value for a first order is €250 excl. VAT. The minimum order value for repeat orders is €100 excl. VAT.
Which payment options can I use at Essentialistics?
At Essentialistics, you can pay with the following payment methods:
- KBC/CBC Payment
- Credit card
- Pay afterwards on account
Was my payment successful?
Something may go wrong with your payment. Do you doubt whether the payment came through properly? Then check your bank statements to see if the amount has been debited. Otherwise, please contact our customer service at +31(0)628522363 or email@example.com.
How do I use my discount code or shopping credit voucher?
Discounts linked to special holidays are automatically added to your shopping cart. You can add discount codes and shopping credit vouchers to your order in your shopping cart. Enter the code at "enter discount code" in the shopping cart. You can use one discount code per order.
- A discount code and a shopping credit voucher cannot be used at the same time.
- Discount codes or shopping credit vouchers cannot be settled afterwards.
- Discount codes cannot be applied to sale items unless otherwise indicated.
I forgot to add my discount code or shopping credit voucher. Can I still use it?
No, discount codes or shopping credit vouchers cannot be settled afterwards.
My discount code or shopping credit voucher does not work. What now?
If your discount code or shopping credit voucher does not work, you can text or call +31(0)628522363 or send an e-mail to firstname.lastname@example.org. Then we will check it for you!
What shipping options does Essentialistics offer?
At Essentialistics, your order will be shipped with PostNL with a track and trace code.
What are the shipping costs?
the Netherlands €3.95
Other countries Europe €14.95
Rest of the world €19.95
From what amount do I pay no shipping costs?
Is it possible to pick my order up?
It is possible to pick your order up in our showroom. This is only possible by appointment. Call +31(0)628522363 or send an e-mail to email@example.com.
The address of our showroom:
What are the delivery times?
Our wholesale orders are shipped within 1-2 business days.
Which countries does Essentialistics deliver to?
When can I expect my order?
You can track your order with the track and trace code that you receive per e-mail. You will receive the track and trace code after your package has been shipped.
What should I do if I have received a damaged or broken item?
We are sorry that you received a damaged or broken item! In that case, we ask you to contact our customer service by text or e-mail. Send a text to +31(0)628522363 or an e-mail to firstname.lastname@example.org. Please include your order number and a photo of the damaged or broken item. Our customer service strives to process your message within 24 hours and will work with you to find the best solution.
What should I do if I have not received an item?
We advise you to check whether the items you are missing are not preorders that will be delivered later. If this is not the case, it is best to contact customer service by phone (+31(0)628522363) or e-mail (email@example.com), and we will solve it together with you.
What should I do if I have not received my order?
Your package may have been delayed by the carrier. We therefore advise you to first view the track and trace code that you received by e-mail. This indicates the status of the delivery. If this does not provide more information, you can contact our customer service. This can be done by phone at +31(0)628522363 or by e-mail to firstname.lastname@example.org. Do not forget to mention your order number.
Delivery times during promotions and holidays
During holidays and promotions, it is often busier than usual at Essentialistics and PostNL. Despite this, we always do everything we can to process your package as quickly as possible. However, keep in mind that your order may arrive a little later than you are used to from us. Keep a close eye on the track and trace code for the most up-to-date delivery information.
How can I return my order at Essentialistics?
If an item or multiple items are not to your liking, you can return them. Returns can be made up to 14 days after receipt.
Download the return form here. Add the completed return form to your order. We would appreciate it if you indicate why you are returning the product. We hope we can improve this for you. You then return the package within 14 days with a carrier of your choice.
What are the return conditions at Essentialistics?
- Returns are only possible within the stated return period of 14 days.
- Both the costs and the risk of shipping are for your account in the case of a return.
- We only accept returns if they are returned in their original condition including labels and packaging. Damaged and/or used items will be refused.
- Non-identifiable returns are stored at our office for a maximum of 1 month. The customer can report via customer service. After this period, no further correspondence about the package will be possible.
- Without a track and trace code, no investigation will be started into missing returns. So keep in mind that proof of shipment with a track and trace code is a requirement to qualify for a refund.
- If you have paid shipping costs and return all items from your order, then you will also receive the shipping costs back.
What is Essentialistics' return address?
How long do I have to return an order to Essentialistics?
At Essentialistics, you always have the option to return your order within 14 working days after the date of receipt. Make sure that you return the products unworn, undamaged, with the labels attached, and in the original packaging. Please keep your return receipt until we have processed the return.
Within what period will my return be processed?
After we have received and approved your return, the amount will be refunded to your account within 14 days.
Are the return costs for my account?
If you want to return one or more item(s), the return costs are for your account.
Can I combine multiple orders in one return?
It is possible to return multiple orders in one package. The return forms of the various orders must be included so that we have all the necessary information to process the return.
I have not received a return form. What now?
You can download, print, and complete the return form here. Do you not have a printer? Then you can also write the information requested on a note and add it to the shipment.
Which items can I return?
You can return all items if they are returned in their original condition including labels and packaging. Damaged and/or used items will be refused.
Is it possible to return a sale item?
Yes, it is possible to return sale purchases that do not meet expectations.
I returned my order, but I received a payment reminder. What now?
It is possible that your return has not yet been fully processed within the payment term. Please inform our customer service so that your invoice is temporarily paused. You can also choose to pay the entire invoice. You will receive the excess amount back as soon as the return shipment has been processed.
Can I exchange my items at Essentialistics?
Unfortunately, it is not possible to exchange an item. Do you want a different size or colour? Then you can place a new order.
Of what material is the jewellery of Essentialistics made?
Essentialistics jewellery is made of stainless steel.
This material has an endless list of benefits. The jewellery does not discolour and is waterproof. The jewellery is also nickel free and hypoallergenic. As a result, the chance of an allergic reaction is extremely small. Furthermore, this material is very light, making jewellery made of this material comfortable to wear and the material does not scratch easily. Stainless steel is also very environmentally friendly because it is 100% recyclable and the energy used and wasted during the process is considerably less than with other metals used for jewellery.
Does the jewellery of Essentialistics discolour?
Our jewellery does not discolour, not even in contact with water. This applies to both our silver- and gold-coloured jewellery.
Are the jewellery items of Essentialistics nickel free and hypoallergenic?
All our jewellery is nickel free and hypoallergenic.
How do I keep my stainless steel jewellery beautiful for the longest time?
Although the jewellery does not discolour, the jewellery will stay beautiful for the longest time if you follow the following tips:
- Take off your jewellery when you go to sleep, shower, swim, or exercise. Water, moisture, and perspiration can dull your jewellery.
- Always allow perfume, body lotion, hair spray, sunscreen, or other care products to absorb well before putting on your jewellery, so that they do not become dull.
- Be careful with cleaning products and chlorinated water. These can dull your jewellery.
- Do not wear your jewellery during intensive work. This way, you prevent unnecessary damage and scratches.
- Store your jewellery in a dark place when you are not wearing a particular item. Preferably in a bag or box, so that the air cannot affect it.
- Store your jewellery separately from each other. This way, the jewellery cannot damage each other and you also prevent chains from getting tangled.
- Always close your jewellery, such as a necklace, before storing it. This will prevent scratches and the jewellery from getting entangled with itself.
How do I keep my jewellery with stones and pearls beautiful for the longest time?
Stones and pearls are natural products, so the sizes and colours may vary. The stones and pearls can become dull or discolour due to long exposure to light or water. So pay close attention to this.
Of what material are the candles of Essentialistics made?
The candles are made of sustainable and environmentally friendly materials. We work with renewable stearin consisting of animal fat residues from the food industry and vegan soy wax made from natural soybeans. The wicks are made of lead free pure cotton.
Do I have a warranty on my purchase from Essentialistics?
Our jewellery has a warranty period of 6 months. This does not mean that the jewellery will discolour once the 6-month period has passed. However, we can no longer offer a warranty
after this period
because certain substances can affect the colour of the jewellery, such as aggressive cleaning products. In addition, the jewellery can get damaged through use. We therefore recommend that you follow our tips to enjoy your jewellery for as long as possible.
All other items have a warranty period of 1 month.
I have a broken/damaged item. What now?
If a piece of jewellery is broken or damaged and falls within the 6-month warranty period, then you can contact our customer service. Send a text to +31(0)628522363 or e-mail to email@example.com. Please include your order number and a photo of the broken/damaged item.
Have you bought something at one of our points of sale? In that case, the warranty will pass via the relevant point of sale.
If the warranty period has expired, we unfortunately cannot help you further.
An item is sold out. When will it be available again?
This differs per product. If you want to be kept informed about new stock, we recommend that you sign up for a "notify me of new stock" notification. You can sign up for this on the product page of a sold out product. You will receive an e-mail from us as soon as the item is back in stock. You can always unsubscribe from this if you are no longer interested in the product.
What is the recommended retail price of a product?
You can always find the recommended retail price on the product page of the product in question.
What is the margin on the items?
The margin on our items is x2.5 if you follow our recommended retail prices.
In which country are the jewellery and candles of Essentialistics produced?
Our jewellery is made all around the world and our candles are made in Europe. With the help of our intermediary, we always ensure that the jewellery and candles comply with European quality and regulations.
How can I best reach Essentialistics?
If you have a question about an order or product, you can reach us from Monday to Friday from 9 AM until 5 PM (CET) on telephone number +31(0)628522363. You can always reach us at firstname.lastname@example.org. We aim to answer your e-mail within 1 working day.
When can I visit the showroom?
It is possible to visit our showroom by appointment. Schedule your appointment via +31(0)628522363 or via email@example.com.
The address of the showroom is:
I have sent a message on social media, but I have not received a reply yet.
We try to answer as many questions as possible on social media. To get a quick answer to your question, it is best to text or call +31(0)628522363 or e-mail firstname.lastname@example.org.
Can I let end consumers know via your website that I sell Essentialistics products?
Can I use your footage?
Yes, all our customers are allowed to use our footage! This includes product photos, atmospheric photos, and videos. If you use our photos and videos on social media, we would love it if you tag us (@essentialistics) and use the hashtag #essentialisticslover!
You can download all photos and videos here.