What should I do if I have received a damaged or broken item?

We are sorry that you received a damaged or broken item! In that case, we ask you to contact our customer service by app or e-mail. Send an app to +31628522363 or an e-mail to hello@essentialistics.com. Please include your order number and a photo of the damaged or broken item. Our customer service strives to process your message within 24 hours and will work with you to find the best solution.