What should I do if I have not received my order?

It is possible that your package has been delayed by the carrier. We therefore advise you to first take a look at the track and trace code that you received by e-mail. This indicates the status of the delivery. If this does not provide more information, you can contact our customer service. This can be done by telephone on +31(0)628522363 or by mail to hello@essentialistics.com. Do not forget to state your order number.