What are the return conditions at Essentialistics?

January 1, 2000 Returns

  • Returns are only possible within the stated return period of 14 days.
  • Both the costs and the risk of shipping are for your account in the case of a return.
  • We only accept returns if they are returned in their original condition including labels and packaging. Damaged and/or used items will be refused.
  • Non-identifiable returns are stored at our office for a maximum of 1 month. The customer can report via customer service. After this period, no further correspondence about the package will be possible.
  • Without a track and trace code, no investigation will be started into missing returns. So keep in mind that proof of shipment with a track and trace code is a requirement to qualify for a refund.
  • If you have paid shipping costs and return all items from your order, then you will also receive the shipping costs back.