I have a broken/damaged item. What now?

If a piece of jewellery is broken or damaged and falls within the 6-month warranty period, then you can contact our customer service. Send a text to +31(0)628522363 or e-mail to hello@essentialistics.com. Please include your order number and a photo of the broken/damaged item.

Have you bought something at one of our points of sale? In that case, the warranty will pass via the relevant point of sale.

If the warranty period has expired, we unfortunately cannot help you further.